Paula Denise

Shipping & Returns

Shipping Information

Shipping is not included in the price of our items. We would recommend, where possible, that the items are collected from us, either by yourselves, or a courier of your choosing, as far in advance of the occasion as possible. 

If however this is not possible, we can gain a quotation from Royal Mail, or another postal service for a cost on shipping your items to your chosen address.

This cost would then either be added to the cost of the commission at the time of quotation, or will need to be covered by yourselves before the items are posted.

Returns & Corrections

We will always do our utmost to provide you with the items you have requested, exactly as you have requested them.

We will provide mock-up examples for you to approve before we complete the commission that you have given us but ultimately we understand that things do happen and in certain circumstances some changes may need to be made. 

In these cases, we would request that as much notification be given as possible, so that we can rectify any errors that have been made by ourselves.

Therefore, there is no undisputed returns policy, we will have to take each request on a case-by-case basis and request that you acknowledge this before placing any commissions with us.